Frequently Asked Questions
Everything you need to know about shopping with Salai.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.
How can I return or exchange an item?
We offer a 30-day return policy for unworn items with original tags. To start a return or exchange, visit our online Returns Portal with your order number and email address.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, please note that colors may vary slightly depending on your monitor settings and lighting conditions.
Do you offer international shipping?
Yes, Salai ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.